Saturday, March 03, 2007

Crosby's 14 steps to quality improvement

01. Management commitment.
02. Develop a quality improvement team.
03. Quality measurement.
04. Cost of quality evaluation.
05. Quality awareness
06. Corrective action.
07. Zero defects planning.
08. Employee education.
09. Zero defects day.
10. Goal setting.
11. Error - cause removal.
12. Recognition.
13. Quality councils.
14. Do it over again.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management


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