Re-Defined : Quality

There have been various definitions of the word "Quality" all these days by learned individuals and the quality professionals. Some of them being as under :

01. Quality is conformance / compliance to design / specifications / requirements.
02. Quality is that which makes an object what it is.
03. A degree of excellence.
04. Consistency.
05. Value for money.
06. The best.
07. Degree to which a set of inherent characteristics fulfills requirements (ISO 9001:2000).
08. Fitness for use.
09. The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

If we analyze the above definitions, we can visualize that all of them are generally indicative of positive aspects of an object / product or the service. Also, most of them define to a situation where the quality will lead towards a sense of providing levels of comforts and satisfaction out of a product or service.

The new definition of QUALITY could therefore be -

"The level of performance and satisfaction that could be achieved, from a product or service against the intended / Specified requirements"

It is the fact that, characteristics of a product / service are finally accountable to define the quality of the product using them for the evaluation of quality but characteristics themselves can't be the quality as quality is a singular word and has to give a singular meaning.

Quality could be categorized as excellent, average or poor depending upon its vital characteristics and their evaluation but while defining, characteristics shouldn't find mention.

When there is talk on features of Quality, well; the characteristics very much have to find mention, not otherwise. It is like asking the name of someone and where one has to reply the name only and not the history attached to it.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System

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Debatable Points Related to ISO 9001 : 2000 Quality Management System

ISO 9001:2000 standard is described as "Quality Management Systems - Requirements". The description has following four words :

01. Quality,
02. Management,
03. Systems,
04. Requirements.

The above 4 words describing the standard however, are offering 2 different objective meanings after analysis :

01. Requirements for Systems for Quality - Management : It means that standard is meant for the systems of the management of Quality function; in any establishment.

02. Requirements for Quality of Management - Systems : It means the standard is meant for establishing the quality of Management - Systems and not the function of Quality as such; in any establishment.

What is required to be done?

The description of the standard is to be mentioned in grammatically clarified manner as follows :

01. Management-Systems-Requirements for Quality - that would give meaning of the requirements for management systems for Quality.

02. Systems-Requirements for Quality - Management - that would give meaning of systems requirements for the Quality of Management.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System

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Benefits of ISO 9001 : 2000 Quality Management System

01. Internal quality audits by certified internal auditors.
02. Developing vendor evaluation and selection methods.
03. methodology to preventive measures to control deviations in performances.
04. Reduction in cost and increase in customer loyalty.
05. Documentation of processes and requirements as per the Quality Management System planning.
06. An international tag which acclaim the credibility, helps in entering overseas market.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback

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Tips to give Good Feedback

01. Do it often
Virtually no one thinks they get enough feedback and that's because virtually no one gives enough.

02. Don't be shy
Give feedback as close to the event it refers to as possible. This way what happened is fresh in everybody's mind and it will be easier to learn from it.

03. Give it some meaning
Always provide the context before you give feedback. For example : "I wanted to talk to you about the report that you wrote yesterday."

04. Be specific
Talk about what went well and what could have gone better for the individual or the team.

05. Describe actual behaviors where possible
Avoid the infamous "feedback sandwich" (good-bad-good) - it comes across as disingenuous and dilutes the impact of good feedback.

06. Give a wider context
Describe the impact it had and on whom. This gives an idea of how important it is.

07. Be generous with positive feedback
With positive feedback describe what it tells you about the individual. There aren't many greater motivators than being told you are a wonderful person.

08. Allow people the chance to respond.
If they would like time to reflect, let them, and agree to talk about it again at a future date. Don't force people to talk about it though.

09. Remain objective
Don't let your personal prejudices get the better of you. Remember you are giving feedback for the other person's benefit and not to vent your own spleen.

10. Build an action plan
With critical feedback make sure there is an agreed way to progress. Find the right time and place.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions

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Tips to Deal With Interruptions

01. Ask what they want
How we treat the interruption not only affects how our time is spent now but the likelihood that we will be interrupted later.

02. Relish the right interruptions
They can be a source of great insight, creativity and strengthen working relationships - or they can simply wake us up.

03. Recognize what's in it for you
Does it make you feel good, helpful or supportive when people come to ask for your advice or approval? If so, you have a choice: you can get acknowledgment of your positive qualities from another source, or you can happy with all the interruptions.

04. Coach People
When someone asks you for help, coach them to solve the problem themselves rather than taking on the task. It will save you time later.

05. Change your default setting
If you always say yes immediately, leave a pause before you agree. Use those moments to ask yourself the right questions to decide whether it is in your own best interests to agree to the request.

06. Stick to the process
When you delegate put a clear reporting and checking process in place and keep to it. Otherwise you may end up fielding endless requests for guidance and reassurance.

07. Keep it brief
Once the immediate problem is solved, close the discussion quickly.

08. Be a role model
Think carefully about how and when you interrupt others. If you aren't being a great role model then don't be surprised if others follow your poor example.

09. Schedule a discussion
For those who persist, explain the impact on your time. Then fix a specific time in the week or day to discuss all their issues.

10. Say no
Get used to saying "no" or at least "not now" every once in a while. The interrupters may then seek out someone who is a softer touch.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI

EatonWeb Blog Directory