Yes! Quality Matters

Hallo Friends,

I am not stating anything new when I say that quality matters in your product as well as the mode of living.

Yeah! It does….It always has!

It is true that high levels of quality are essential to achieve Company business objectives. Quality, a source of competitive advantage, should remain a hallmark of Company products and services. High quality is not an added value; it is an essential basic requirement.

Technical Terms used in Industry - 2

Guys, just take a look on some 'Technical Terms" being used in the Industry frequently. It will helpful to you while interviewing with auditor or interviewer at the time of interviews. Just have a look.

Business Process Re-engineering (BPR):

BPR is frequently bewildered with downsizing, because re-engineering depicts many employees excess by amending the skillfulness of key processes. Hammer and Champy define re-engineering as "the fundamental rethinking and radical redesign of business processess of performance such as cost, quality, services and speed"

C, CA, PA:

Correction, Corrective Action and Preventive Action.

Correction is the quick remedial (containment) action on superficial causes i.e., the "1^st Why?" itself or the failure mode itself.

Corrective Action (CA) is "do"ing Kaizens on root-cause i.e., "last level Why?" to permanently avoid recurrence of failure mode.

Preventive Action (PA) is "do"ing Kaizens to prevent occurrence of such potential failures proactively in other similar areas.

CA-PDCA:

"CA", i.e., Current Assessment stands for "Analysis of Current situation before one starts a Plan-Do-Act-Check (PDCA) Cycle. The PDCA tool is an improvement cycel that comes in handy in every walk of life.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management
13. Crosby's 14 steps to quality improvement
14. Tips to Create Your Own Luck
15. Cost of Poor Quality
16. ISO 9001 : 2000 - List of Records
17. Quality Tips for Winning in Interview
18. Quality Maintenance
19. Overall Equipment Efficiency
20. Quality Terms Related to ISO 9001 : 2000 Quality Management System
21. What are the AUDIT OBJECTIVES?
22. What is AUDIT PLAN?
23. What is AUDIT TEAM?
24. What are the Responsibilities of LEAD AUDITOR?
25. What are the Responsibilities of AUDITOR?
26. What are the Lead Auditor's Activities in ISO 9001 : 2000 Quality Management System?
27. What are the Auditor's Activities in ISO 9001 : 2000 Quailty Management System?
28. What is Role of Auditee in ISO 9001 : 2000 Audit?
29. What are the Desirable Characteristics of the Documentation in ISO 9001 : 2000 Quailty Management System?
30. What are the Working Documents in ISO 9001 : 2000 Quality Management System?
31. What is the Purpose of an OPENING MEETING in ISO 9001 : 2000 Quality Management System?
32. What is the Glamour behind COLLECTING EVIDENCE?
33. How Become the Top : Think Differently
34. What are the AUDIT OBSERVATIONS ?
35. What it mean by the CLOSING MEETING with AUDITEE ?
36. What are AUDIT DOCUMENTS ?
37. What is the CORRECTIVE ACTION FOLLOW-UP ?
38. What are the DESIRABLE ATTRIBUTES of an AUDITOR ?
39. What are the DESIRABLE ABILITIES of an AUDITOR ?
40. Types of Questions to be asked in ISO 9001:2000 Quality Management System
41. What are MINOR and MAJOR NONCONFORMITIES?
42. Examples of NONCONFORMITIES
43. What are the CONTENTS of NONCOMPLIANCE REPORT?
44. Useful tips for an AUDITOR
45. What is RELATION DIAGRAM in ISO 9001:2000 Quality Management System ?
46. A sample check-list for an ADEQUACY AUDIT
47. What is QUALITY and GRADE?
48. QUALITY ASSURANCE : In Detail
49. Angle of QUALITY CONTROL and QUALITY ASSURANCE
50. What is QUALITY MANAGEMENT?
51. What are the EIGHT QUALITY MANAGEMENT PRINCIPLES?
52. A Quality Review on Farrey's Celling Fans !!
53. Online Tutoring For Students
54. Experience Proves What You Are?
55. TQM Concept
56. 11 Fundamental Requirements of TQM : Part - I
57. 11 Fundamental Requiremetns of TQM : Part-II
58. Yes, It is NanoTechnology
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11 Fundamental Requiremetns of TQM : Part-II

In accordance to Part-I, we have to consider following things also :

7. Define the purpose of each department and activity in terms of satisfying external and internal customer requirements.

Possible Actions:

• Functional analysis

8. Enable the employees to fulfill their commitment to quality by influencing the programme of continuous improvement.

Possible Actions:

• Education and Training
• Communication
• Corrective action task force, corrective actions groups
• Error cause removal schemes
• Quality circles
• Problem solving
• SPC
• Recognition of performance
• Suggestion programmes
• Self inspection programmes

9. Whenever possible replace the inspection and correction techniques of quality control with the preventive actions.

Possible Actions:

• Quality cost analysis
• Functional analysis
• Quality management system
• Error cause removal schemes
• Quality circles
• Problem solving
• Suggestions programmes

10. Never accept a non-conforming output in the form of a product for external of internal customers.

Possible Actions:

• Quality cost analysis
• Functional analysis
• Education and training
• Communication

11. Plan effectively before undertaking any actions.

Possible Actions:

• Quality improvement team

It is apparent that there is no end to improvement. The recognition of the necessity to continuously revise the quality thinking is essential to the ultimate success of business ventures. Having once embarked on the quality path, one quickly realizes that improvement is always possible and necessary.

In fact, TQM is not the LAST WORD in quality thinking. New methods will be added and new concepts may emerge.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management
13. Crosby's 14 steps to quality improvement
14. Tips to Create Your Own Luck
15. Cost of Poor Quality
16. ISO 9001 : 2000 - List of Records
17. Quality Tips for Winning in Interview
18. Quality Maintenance
19. Overall Equipment Efficiency
20. Quality Terms Related to ISO 9001 : 2000 Quality Management System
21. What are the AUDIT OBJECTIVES?
22. What is AUDIT PLAN?
23. What is AUDIT TEAM?
24. What are the Responsibilities of LEAD AUDITOR?
25. What are the Responsibilities of AUDITOR?
26. What are the Lead Auditor's Activities in ISO 9001 : 2000 Quality Management System?
27. What are the Auditor's Activities in ISO 9001 : 2000 Quailty Management System?
28. What is Role of Auditee in ISO 9001 : 2000 Audit?
29. What are the Desirable Characteristics of the Documentation in ISO 9001 : 2000 Quailty Management System?
30. What are the Working Documents in ISO 9001 : 2000 Quality Management System?
31. What is the Purpose of an OPENING MEETING in ISO 9001 : 2000 Quality Management System?
32. What is the Glamour behind COLLECTING EVIDENCE?
33. How Become the Top : Think Differently
34. What are the AUDIT OBSERVATIONS ?
35. What it mean by the CLOSING MEETING with AUDITEE ?
36. What are AUDIT DOCUMENTS ?
37. What is the CORRECTIVE ACTION FOLLOW-UP ?
38. What are the DESIRABLE ATTRIBUTES of an AUDITOR ?
39. What are the DESIRABLE ABILITIES of an AUDITOR ?
40. Types of Questions to be asked in ISO 9001:2000 Quality Management System
41. What are MINOR and MAJOR NONCONFORMITIES?
42. Examples of NONCONFORMITIES
43. What are the CONTENTS of NONCOMPLIANCE REPORT?
44. Useful tips for an AUDITOR
45. What is RELATION DIAGRAM in ISO 9001:2000 Quality Management System ?
46. A sample check-list for an ADEQUACY AUDIT
47. What is QUALITY and GRADE?
48. QUALITY ASSURANCE : In Detail
49. Angle of QUALITY CONTROL and QUALITY ASSURANCE
50. What is QUALITY MANAGEMENT?
51. What are the EIGHT QUALITY MANAGEMENT PRINCIPLES?
52. A Quality Review on Farrey's Celling Fans !!
53. Online Tutoring For Students
54. Experience Proves What You Are?
55. TQM Concept
56. 11 Fundamental Requirements of TQM : Part - I

11 Fundamental Requirements of TQM : Part - I

Guys, What to do with External and Internal Customers? What are the possible actions? Your answers (might) right here!

Following are the 11 fundamental requirements of TQM and its possible actions :

1. Know your customers, both external and internal : Who they are, their current needs, and
their future requirements. Respond to their changing needs. Do not forget the users.

Possible Actions:

• Customer surveys
• Functional analysis
• Quality cost analysis
• Quality function deployment

2. Know your competitors.

Possible Actions:

• Customer surveys
• Competitor analysis
• Bench marking

3. Know the cost of nonconformance (CONC)

Possible Actions:

• Quality cost analysis
• Functional analysis

4. Measure performance against key customer driven parameters.

Possible Actions:

• Customer surveys
• Competitor analysis
• Bench marking

5. Make sure that each employee understands and commits themselves to the Quality objectives of the business.

Possible Actions:

• Functional analysis
• Education and training
• Communication

6. Management commitment to continuous improvement of quality within business.

Possible Actions:

• Quality cost analysis
• Functional analysis
• Education and training
• Communication

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management
13. Crosby's 14 steps to quality improvement
14. Tips to Create Your Own Luck
15. Cost of Poor Quality
16. ISO 9001 : 2000 - List of Records
17. Quality Tips for Winning in Interview
18. Quality Maintenance
19. Overall Equipment Efficiency
20. Quality Terms Related to ISO 9001 : 2000 Quality Management System
21. What are the AUDIT OBJECTIVES?
22. What is AUDIT PLAN?
23. What is AUDIT TEAM?
24. What are the Responsibilities of LEAD AUDITOR?
25. What are the Responsibilities of AUDITOR?
26. What are the Lead Auditor's Activities in ISO 9001 : 2000 Quality Management System?
27. What are the Auditor's Activities in ISO 9001 : 2000 Quailty Management System?
28. What is Role of Auditee in ISO 9001 : 2000 Audit?
29. What are the Desirable Characteristics of the Documentation in ISO 9001 : 2000 Quailty Management System?
30. What are the Working Documents in ISO 9001 : 2000 Quality Management System?
31. What is the Purpose of an OPENING MEETING in ISO 9001 : 2000 Quality Management System?
32. What is the Glamour behind COLLECTING EVIDENCE?
33. How Become the Top : Think Differently
34. What are the AUDIT OBSERVATIONS ?
35. What it mean by the CLOSING MEETING with AUDITEE ?
36. What are AUDIT DOCUMENTS ?
37. What is the CORRECTIVE ACTION FOLLOW-UP ?
38. What are the DESIRABLE ATTRIBUTES of an AUDITOR ?
39. What are the DESIRABLE ABILITIES of an AUDITOR ?
40. Types of Questions to be asked in ISO 9001:2000 Quality Management System
41. What are MINOR and MAJOR NONCONFORMITIES?
42. Examples of NONCONFORMITIES
43. What are the CONTENTS of NONCOMPLIANCE REPORT?
44. Useful tips for an AUDITOR
45. What is RELATION DIAGRAM in ISO 9001:2000 Quality Management System ?
46. A sample check-list for an ADEQUACY AUDIT
47. What is QUALITY and GRADE?
48. QUALITY ASSURANCE : In Detail
49. Angle of QUALITY CONTROL and QUALITY ASSURANCE
50. What is QUALITY MANAGEMENT?
51. What are the EIGHT QUALITY MANAGEMENT PRINCIPLES?
52. A Quality Review on Farrey's Celling Fans !!
53. Online Tutoring For Students
54. Experience Proves What You Are?
55. TQM Concept

TQM Concept

TQM is a relatively new concept and it is indeed a revolution in quality philosophy. Today's quality is not just concerned with whether or not the product meets the defined requirements. Today’s quality is much more than that. All organizations provide a service of product supply. Therefore the modern concept of quality embraces how the company meets all their customer’s requirements and expectations, including how they are greeted on the telephone, the speed of reply, courtesy of the staff, correctness of invoicing, etc. Every contact with the customer builds the picture of the sort of company the customer is dealing with and forms his perception of the quality of service.

Product conformance therefore is not the end; it is just the beginning of the quest for quality. The quest for a Total Quality Organization.The concept of TOTAL QUALITY MANAGEMENT originates from his broadened understanding of quality.

There are 3 basic elements or assumptions on which the TQM concept is based. No one in the organization is excluded, and everyone participates in implementing quality and has an impact on the customer’s perception of quality and appreciation by society.

It is also not only the external customer that needs to be satisfied but internal customers must be satisfied as well. Therefore the organization is viewed as a series of customer supplier relationships. (e.g. Stores are supplier for production, production is supplier for sales, manager for the secretary and vice-versa, etc.)

Appreciation of the organization by society may and often does play a vital role in securing the success of the business.

Now, it is endless to say that TQM requires total and unconditional commitment, which must start from the top. Quality really starts in the chairman’s office (it should not however end there).

Successful companies that operate a Quality Management System employ some of the elements of TQM. The company must determine whether or not to operate TQM. By instituting Continuous Quality Improvement they may develop a leading edge in TOTAL QUALITY CIRCLE.

So, morale of the story is, are we committed to QUALITY in real sense?

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management
13. Crosby's 14 steps to quality improvement
14. Tips to Create Your Own Luck
15. Cost of Poor Quality
16. ISO 9001 : 2000 - List of Records
17. Quality Tips for Winning in Interview
18. Quality Maintenance
19. Overall Equipment Efficiency
20. Quality Terms Related to ISO 9001 : 2000 Quality Management System
21. What are the AUDIT OBJECTIVES?
22. What is AUDIT PLAN?
23. What is AUDIT TEAM?
24. What are the Responsibilities of LEAD AUDITOR?
25. What are the Responsibilities of AUDITOR?
26. What are the Lead Auditor's Activities in ISO 9001 : 2000 Quality Management System?
27. What are the Auditor's Activities in ISO 9001 : 2000 Quailty Management System?
28. What is Role of Auditee in ISO 9001 : 2000 Audit?
29. What are the Desirable Characteristics of the Documentation in ISO 9001 : 2000 Quailty Management System?
30. What are the Working Documents in ISO 9001 : 2000 Quality Management System?
31. What is the Purpose of an OPENING MEETING in ISO 9001 : 2000 Quality Management System?
32. What is the Glamour behind COLLECTING EVIDENCE?
33. How Become the Top : Think Differently
34. What are the AUDIT OBSERVATIONS ?
35. What it mean by the CLOSING MEETING with AUDITEE ?
36. What are AUDIT DOCUMENTS ?
37. What is the CORRECTIVE ACTION FOLLOW-UP ?
38. What are the DESIRABLE ATTRIBUTES of an AUDITOR ?
39. What are the DESIRABLE ABILITIES of an AUDITOR ?
40. Types of Questions to be asked in ISO 9001:2000 Quality Management System
41. What are MINOR and MAJOR NONCONFORMITIES?
42. Examples of NONCONFORMITIES
43. What are the CONTENTS of NONCOMPLIANCE REPORT?
44. Useful tips for an AUDITOR
45. What is RELATION DIAGRAM in ISO 9001:2000 Quality Management System ?
46. A sample check-list for an ADEQUACY AUDIT
47. What is QUALITY and GRADE?
48. QUALITY ASSURANCE : In Detail
49. Angle of QUALITY CONTROL and QUALITY ASSURANCE
50. What is QUALITY MANAGEMENT?
51. What are the EIGHT QUALITY MANAGEMENT PRINCIPLES?
52. A Quality Review on Farrey's Celling Fans !!
53. Online Tutoring For Students
54. Experience Proves What You Are?

Experience Proves What You Are?

Guys,

There are so many issues in the Manufacturing Industry, from material receiving stage to final product delivery stage. In between this work so many people withing the organization doing their work with great efforts and wide responsibility. As we people dealt with engineering, the main function came into existence which is nothing but QUALITY ASSURANCE / QUALITY CONTROL person. Every time he should alert for incoming. process and outgoing quality of that particular product. During their they came across so many quality terms which they use regularly and learnt in colleges. But what happened when 14 years experienced person interviewed with small, tinny and funny question (which are most important and frequently used in the industry)? Yes, I have got this type of experience just 2 days back. I went PUNE for an interview. There is a post for TPM COORDINATOR. I reached at beautiful reception, one person came to me he kept one paper and told me Mr. XXXX is now outside the factory, till he reach here you should solve this paper and he left that place. For a moment I could not understand what is going on. As soon as I read this paper, I just dream for heart attack. I never sense anything at that time because of nuisance questions. Just take a look of it...

1. What is tolerance?
2. What is least count?
3. How many "mm" in One Inch?
4. What do you mean by "Quality of Product"?
5. Define the term "Productivity" in wide angle?
6. How an engineer resolve "Technical Problem"?
7. What do you mean by "Mean, Mode, Median"?
8. What is the formula to find out "Area of Circle"?
9. What is the weight of "1 Liter Water in Kgs"?
10. How the electricity generated?
    

How 14 yrs experience person feels at this stage? I am angry with the management and anathemise them for this type of stupid questions (inside my heart only). But, after sometime I realize that, what I have done in past 14 yrs. are all wasted. I must know the meanings and answers of routine words. I just pull out my mind from a big tension and thought silengthly on this issue. Being a Quality person, my mind works better on all these question. I wrote all these question briefly and feel tensionless.

It is truth that EXPERIENCE PROVES WHAT YOU ARE?

So, my dear QUALITY concerned friends please do not go with over confidence for interviewing yourself. Prepare yourself very well with all possible quality terms....next coming post/vacancy would be yours !!! Best Luck for your future !!!

Regards

Aniruddha

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management
13. Crosby's 14 steps to quality improvement
14. Tips to Create Your Own Luck
15. Cost of Poor Quality
16. ISO 9001 : 2000 - List of Records
17. Quality Tips for Winning in Interview
18. Quality Maintenance
19. Overall Equipment Efficiency
20. Quality Terms Related to ISO 9001 : 2000 Quality Management System
21. What are the AUDIT OBJECTIVES?
22. What is AUDIT PLAN?
23. What is AUDIT TEAM?
24. What are the Responsibilities of LEAD AUDITOR?
25. What are the Responsibilities of AUDITOR?
26. What are the Lead Auditor's Activities in ISO 9001 : 2000 Quality Management System?
27. What are the Auditor's Activities in ISO 9001 : 2000 Quailty Management System?
28. What is Role of Auditee in ISO 9001 : 2000 Audit?
29. What are the Desirable Characteristics of the Documentation in ISO 9001 : 2000 Quailty Management System?
30. What are the Working Documents in ISO 9001 : 2000 Quality Management System?
31. What is the Purpose of an OPENING MEETING in ISO 9001 : 2000 Quality Management System?
32. What is the Glamour behind COLLECTING EVIDENCE?
33. How Become the Top : Think Differently
34. What are the AUDIT OBSERVATIONS ?
35. What it mean by the CLOSING MEETING with AUDITEE ?
36. What are AUDIT DOCUMENTS ?
37. What is the CORRECTIVE ACTION FOLLOW-UP ?
38. What are the DESIRABLE ATTRIBUTES of an AUDITOR ?
39. What are the DESIRABLE ABILITIES of an AUDITOR ?
40. Types of Questions to be asked in ISO 9001:2000 Quality Management System
41. What are MINOR and MAJOR NONCONFORMITIES?
42. Examples of NONCONFORMITIES
43. What are the CONTENTS of NONCOMPLIANCE REPORT?
44. Useful tips for an AUDITOR
45. What is RELATION DIAGRAM in ISO 9001:2000 Quality Management System ?
46. A sample check-list for an ADEQUACY AUDIT
47. What is QUALITY and GRADE?
48. QUALITY ASSURANCE : In Detail
49. Angle of QUALITY CONTROL and QUALITY ASSURANCE
50. What is QUALITY MANAGEMENT?
51. What are the EIGHT QUALITY MANAGEMENT PRINCIPLES?
52. A Quality Review on Farrey's Celling Fans !!
53. Online Tutoring For Students

A Quality Review on Farrey's Celling Fans !!

Dear Friends !!!

I have written many articles on the issue of QUALITY.

Here, I am going to expose QUALITY PRODUCT.

It's my little try to explain What is the QUALITY through the product (CELLING FAN). All of you well known about CELLING FANS. There are many types of celling fans at your kitchen, drawing room, bedroom, etc. but just take a look on FARREY's CELLING FAN. I think you should stop your search here for QUALITY CELLING FANS. A great, renowned, good looking, cute design. In the days of HIGH RATE ELECTRICITY, FARREY's CELLING FANS proves worth for you..

It consist of following qualities :

01. They are ENERGY EFFICIENT.
02. Even at High Speed, use Less Electricity than a 75 watt light bulb.
03. Lowering cooling cost as much as 40%
04. In the Summer, it circulate air in a room and creating WIND CHILL EFFECT.
05. The air circulation can make a temperature of 78 - 80 degrees Farenheit feel like 72 degrees Farenheit. As a result, the air conditioning thermostat can be set to a higher temperature, saving energy.

All are having in reasonable price range, available in many lucrative colors, by types (Indoor, Outdoor, portable), attractive finish. Just think...Quality People wants Quality Product !!!...then why not you???

For more details please click here : QUALITY CELLING FANS

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management
13. Crosby's 14 steps to quality improvement
14. Tips to Create Your Own Luck
15. Cost of Poor Quality
16. ISO 9001 : 2000 - List of Records
17. Quality Tips for Winning in Interview
18. Quality Maintenance
19. Overall Equipment Efficiency
20. Quality Terms Related to ISO 9001 : 2000 Quality Management System
21. What are the AUDIT OBJECTIVES?
22. What is AUDIT PLAN?
23. What is AUDIT TEAM?
24. What are the Responsibilities of LEAD AUDITOR?
25. What are the Responsibilities of AUDITOR?
26. What are the Lead Auditor's Activities in ISO 9001 : 2000 Quality Management System?
27. What are the Auditor's Activities in ISO 9001 : 2000 Quailty Management System?
28. What is Role of Auditee in ISO 9001 : 2000 Audit?
29. What are the Desirable Characteristics of the Documentation in ISO 9001 : 2000 Quailty Management System?
30. What are the Working Documents in ISO 9001 : 2000 Quality Management System?
31. What is the Purpose of an OPENING MEETING in ISO 9001 : 2000 Quality Management System?
32. What is the Glamour behind COLLECTING EVIDENCE?
33. How Become the Top : Think Differently
34. What are the AUDIT OBSERVATIONS ?
35. What it mean by the CLOSING MEETING with AUDITEE ?
36. What are AUDIT DOCUMENTS ?
37. What is the CORRECTIVE ACTION FOLLOW-UP ?
38. What are the DESIRABLE ATTRIBUTES of an AUDITOR ?
39. What are the DESIRABLE ABILITIES of an AUDITOR ?
40. Types of Questions to be asked in ISO 9001:2000 Quality Management System
41. What are MINOR and MAJOR NONCONFORMITIES?
42. Examples of NONCONFORMITIES
43. What are the CONTENTS of NONCOMPLIANCE REPORT?
44. Useful tips for an AUDITOR
45. What is RELATION DIAGRAM in ISO 9001:2000 Quality Management System ?
46. A sample check-list for an ADEQUACY AUDIT
47. What is QUALITY and GRADE?
48. QUALITY ASSURANCE : In Detail
49. Angle of QUALITY CONTROL and QUALITY ASSURANCE
50. What is QUALITY MANAGEMENT?
51. What are the EIGHT QUALITY MANAGEMENT PRINCIPLES?

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