Thursday, May 24, 2007

Types of Questions to be asked in ISO 9001:2000 Quality Management System

Six friends of an auditor are :

5W and 1H

01. Why?
02. Where?
03. When?
04. What?
05. Who? and
06. How?

Questions could be of three types :

01. Open-ended : These can draw out more details.

02. Close-ended : These invite "yes/no" type answers.

03. Loaded : These demonstrate ulterior motives, and should be avoided.
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