Monday, July 16, 2007

QUALITY ASSURANCE : In Detail

Having established the concept of QUALITY we must know "What is meant by QUALITY ASSURANCE?"

It is not as simple as it may sound. It certainly does not mean that it may be taken for granted that the requirements for quality will be met. As long as human factor is involved in any process, the output cannot be a 100% predictable. It is human to err, and we must face it. Therefore QUALITY ASSURANCE may only be perceived as the way to provide reasonable confidence that the requirements will be met.

Careful planning of the processes and providing the evidence that the processes are systematically carried out as per established plans can only attain such confidence. Attaining confidence will also require some sort of verification that what is being done conforms to the plans, and that the plans continue to be suitable for meeting the requirements. Such verifications may, on occasions, lead to the conclusion that the plans have to be updated or changed. This fundamental concept is based on the so-called "DEMING WHEEL".

ISO 9001:2000 defines QUALITY ASSURANCE as:

"part of quality management focused on providing confidence that quality requirements will be fulfilled"

This definition does not refer to the customer's confidence only. It is quite clear that there is an INTERNAL and EXTERNAL purpose for QUALITY ASSURANCE.

The INTERNAL ASPECT : QUALITY ASSURANCE within an organization gives confidence to the management. It is the confidence that we are understanding the requirements of our customers at all times and that we have the established capability to meet these requirements at the lowest possible cost, thus continuously making a profit.

The EXTERNAL ASPECT : QUALITY ASSURANCE within an organization provides confidence to the customer.

Looking at the definition of QUALITY ASSURANCE it becomes apparent that the key issue is to define what our products are and to determine what the requirements for quality are.


Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management
13. Crosby's 14 steps to quality improvement
14. Tips to Create Your Own Luck
15. Cost of Poor Quality
16. ISO 9001 : 2000 - List of Records
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18. Quality Maintenance
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20. Quality Terms Related to ISO 9001 : 2000 Quality Management System
21. What are the AUDIT OBJECTIVES?
22. What is AUDIT PLAN?
23. What is AUDIT TEAM?
24. What are the Responsibilities of LEAD AUDITOR?
25. What are the Responsibilities of AUDITOR?
26. What are the Lead Auditor's Activities in ISO 9001 : 2000 Quality Management System?
27. What are the Auditor's Activities in ISO 9001 : 2000 Quailty Management System?
28. What is Role of Auditee in ISO 9001 : 2000 Audit?
29. What are the Desirable Characteristics of the Documentation in ISO 9001 : 2000 Quailty Management System?
30. What are the Working Documents in ISO 9001 : 2000 Quality Management System?
31. What is the Purpose of an OPENING MEETING in ISO 9001 : 2000 Quality Management System?
32. What is the Glamour behind COLLECTING EVIDENCE?
33. How Become the Top : Think Differently
34. What are the AUDIT OBSERVATIONS ?
35. What it mean by the CLOSING MEETING with AUDITEE ?
36. What are AUDIT DOCUMENTS ?
37. What is the CORRECTIVE ACTION FOLLOW-UP ?
38. What are the DESIRABLE ATTRIBUTES of an AUDITOR ?
39. What are the DESIRABLE ABILITIES of an AUDITOR ?
40. Types of Questions to be asked in ISO 9001:2000 Quality Management System
41. What are MINOR and MAJOR NONCONFORMITIES?
42. Examples of NONCONFORMITIES
43. What are the CONTENTS of NONCOMPLIANCE REPORT?
44. Useful tips for an AUDITOR
45. What is RELATION DIAGRAM in ISO 9001:2000 Quality Management System ?
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