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Showing posts with label Quality Management. Show all posts

Thursday, September 06, 2007

What is QUALITY MANAGEMENT ?

Dear friends,

Before going towards QUALITY MANAGEMENT we have to clear one thing here; i.e. nothing but What is the MANAGEMENT of an organization?

In simple words, MANAGEMENT is about organizing, controlling and directing resources for achieving objectives. QUALITY MANAGEMENT is not a stand-alone activity, it is a part of the overall management.

QUALITY MANAGEMENT (ISO 9000:2000) is defined as :

"co-ordinated activities to direct and control an organization with regards to quality"

The QUALITY MANAGEMENT is indivisible from the overall management function. It does not need to be underlined therefore that the quality system has to be threaded into the fabric of the overall management system.

When we talk about about MANAGEMENT we talk about LEADERSHIP. Effective leadership is not an easy task, and it requires all-inclusive knowledge of the theory of management, psychology (the science of mental life), sociology (the study and classification of human societies), anthropology (the social science that studies the origins and social relationships of human beings), etc.

With regret there are too many managers, who believe in managing by the stick. It is a rude and very ineffective approach path.

In the 6th Century BC the CHINESE PHILOSOPHER - LAO TSE Said :

"There are the leaders who are loved and the leaders that are feared by their people, but the best leaders are those, whose existence people do not even suspect. When the best leader finishes his task, people say : we did it all ourselves."

In fact, effective leadership can only be based on assuring people's participation. It requires communicating and motivating people to act as is desired by the management. The management needs first of all to communicate, to explain to the people the goals and objectives of the organization. Staff will only participate if they understand these management policies. You certainly can not expect co-operation from the people who do not understand what's going on. It is a simple truth but so often forgotten.

Effective motivation of people for desired behavior requires deep knowledge of psychology and an understanding of human needs. It is providing individuals and groups with the opportunity to satisfy their needs whilst behaving and performing in a desired manner that motivates for the desired performance. And it is not only about extra money. Factors such as appreciation, pride, self-esteem are much more powerful than a sum of money.

Guys, what you say ???

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Saturday, March 03, 2007

Four Absolutes of Quality Management

01. Quality is defined as conformance to requirements, not as goodness.

02. The system for causing quality is prevention, not appraisal.

03. The performance standard must be zero defects, not that's close enough.

04. The measurement of quality is the price of nonconformance, not indexes.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field

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Sunday, June 04, 2006

History of Early 1950's

From the early 1950’s, Japanese learnt from the seed courses of Dr. E. Deming’s on statistical methods for quality control and Dr. J. Juran’s courses on Quality Management. With zeal for learning and self-sufficiency, they vigorously promoted quality education by local experts across their country. It began with massive education of engineers, and then top and middle managers, supervisory levels . Under their system of organizing work, it became logical to extend training on quality to the ‘Gemba-cho’, the ‘leading hand’ of the workers in a section. Dr. Kaoru Ishikawa and his associates realized the immense potential of front line employees. It is not only the best way to help people to develop their own potential but also from the organization point of view for contribution through training, development and motivation for quality control and improvement. The training featured intra departmental groups of about 10 workers seated around a table and hence the name 'QC Circle'. this thought revolution has been of immense benefit to Japan as a country, to the Japanese organizations that adopted it and to the most of the ASEAN countries who have been pursuing it. Problem solving was no more the exclusive purview of supervisors and managers (with workers only to do as told) but the people who are performing the tasks at work place are trained and empowered to solve work related problems and recommend solutions. Persons becoming members of Quality Circles realize and develop their potential, individually and in groups, acquiring new skills and competencies. Such competencies will only help to improve their performance and capabilities for their own betterment.

Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle

EatonWeb Blog Directory