Tuesday, November 13, 2007

11 Fundamental Requirements of TQM : Part - I

Guys, What to do with External and Internal Customers? What are the possible actions? Your answers (might) right here!

Following are the 11 fundamental requirements of TQM and its possible actions :

1. Know your customers, both external and internal : Who they are, their current needs, and
their future requirements. Respond to their changing needs. Do not forget the users.

Possible Actions:

  • Customer surveys
  • Functional analysis
  • Quality cost analysis
  • Quality function deployment

2. Know your competitors.

Possible Actions:

  • Customer surveys
  • Competitor analysis
  • Bench marking

3. Know the cost of nonconformance (CONC)

Possible Actions:

  • Quality cost analysis
  • Functional analysis

4. Measure performance against key customer driven parameters.

Possible Actions:

  • Customer surveys
  • Competitor analysis
  • Bench marking

5. Make sure that each employee understands and commits themselves to the Quality objectives of the business.

Possible Actions:

  • Functional analysis
  • Education and training
  • Communication

6. Management commitment to continuous improvement of quality within business.

Possible Actions:

  • Quality cost analysis
  • Functional analysis
  • Education and training
  • Communication


Related Links :

01. Do You Know About QCFI?
02. QCFI and its Contribution to Quality Circle Movement In INDIA
03. Dr. K. Ishikawa : Founder of Quality Circle
04. History of Early 1950's
05. Services Offered By QCFI
06. Tips to Deal With Interruptions
07. Tips to give Good Feedback
08. Benefits of ISO 9001 : 2000 Quality Management System
09. Debatable Points Related to ISO 9001 : 2000 Quality Management System
10. Re-Defined : Quality
11. Job Titles in Quality Field
12. Four Absolutes of Quality Management
13. Crosby's 14 steps to quality improvement
14. Tips to Create Your Own Luck
15. Cost of Poor Quality
16. ISO 9001 : 2000 - List of Records
17. Quality Tips for Winning in Interview
18. Quality Maintenance
19. Overall Equipment Efficiency
20. Quality Terms Related to ISO 9001 : 2000 Quality Management System
21. What are the AUDIT OBJECTIVES?
22. What is AUDIT PLAN?
23. What is AUDIT TEAM?
24. What are the Responsibilities of LEAD AUDITOR?
25. What are the Responsibilities of AUDITOR?
26. What are the Lead Auditor's Activities in ISO 9001 : 2000 Quality Management System?
27. What are the Auditor's Activities in ISO 9001 : 2000 Quailty Management System?
28. What is Role of Auditee in ISO 9001 : 2000 Audit?
29. What are the Desirable Characteristics of the Documentation in ISO 9001 : 2000 Quailty Management System?
30. What are the Working Documents in ISO 9001 : 2000 Quality Management System?
31. What is the Purpose of an OPENING MEETING in ISO 9001 : 2000 Quality Management System?
32. What is the Glamour behind COLLECTING EVIDENCE?
33. How Become the Top : Think Differently
34. What are the AUDIT OBSERVATIONS ?
35. What it mean by the CLOSING MEETING with AUDITEE ?
36. What are AUDIT DOCUMENTS ?
37. What is the CORRECTIVE ACTION FOLLOW-UP ?
38. What are the DESIRABLE ATTRIBUTES of an AUDITOR ?
39. What are the DESIRABLE ABILITIES of an AUDITOR ?
40. Types of Questions to be asked in ISO 9001:2000 Quality Management System
41. What are MINOR and MAJOR NONCONFORMITIES?
42. Examples of NONCONFORMITIES
43. What are the CONTENTS of NONCOMPLIANCE REPORT?
44. Useful tips for an AUDITOR
45. What is RELATION DIAGRAM in ISO 9001:2000 Quality Management System ?
46. A sample check-list for an ADEQUACY AUDIT
47. What is QUALITY and GRADE?
48. QUALITY ASSURANCE : In Detail
49. Angle of QUALITY CONTROL and QUALITY ASSURANCE
50. What is QUALITY MANAGEMENT?
51. What are the EIGHT QUALITY MANAGEMENT PRINCIPLES?
52. A Quality Review on Farrey's Celling Fans !!
53. Online Tutoring For Students
54. Experience Proves What You Are?
55. TQM Concept
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