Technical Terms used in Industry - 4

Guys Cost Of Poor Quality is the term that has been widely used in the industry. Just take a look of it.

COQ or COPQ:

“Cost of Quality” is also referred as “Cost of Poor Quality”. There are four natural classes of identifiable costs of poor quality and they are those associated with prevention, appraisal (or detection), internal failure, and external failure.

Prevention Costs are those costs associated with activities undertaken to prevent or reduce failures.

Appraisal Costs are those costs associated with the assessment of conformance to requirements (detection of failures).

Internal Failure Costs are those arising within the organization as a result of detected failure before transfer to the customer.

External Failure Costs are those arising within organization as a result of detected failure following transfer to the customer. One may like to tangibles the intangibles such as loosing customer and business value. See more quality terms in Next Article ...

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